Corporate Move Process
As a Hilldrup Moving & Storage corporate account, your
employee moves are managed through our four phase move process.
Throughout each phase, the relationship with your dedicated
Hilldrup Move Counselor allows for excellent communications and
access to the information you need right when you need it. Through
years of partnering with many clients for corporate account
services, we have refined the move process into these key phases.
Our corporate move process is recognized throughout the industry as
the best customer service program available.
Phase 1: Initiation
Once an employee is authorized to move, initiate the move with
Hilldrup. Call your dedicated Corporate Move Counselor or submit a
move request through your customized corporate web portal and
within minutes the Hilldrup move process begins. A Move Counselor,
your single point-of-contact, will make an introductory call to
your employee and give a detailed overview of the moving process.
All contact numbers and e-mail addresses are given at this time,
including a home or cell number to provide 24/7 access to your Move
Phase 2: Pre-Move Preparation
During this phase the Move Counselor will confirm the
employee’s contact information and schedule an on-site pre-move
survey. An introductory packet is sent to your employee including
helpful moving information and tips as well as destination city
information if requested. Once the survey results have been
received, the counselor will call to develop a move plan with the
employee and confirm pack and load dates, third party services, if
needed, and delivery dates. The Move Counselor will also follow-up
24 hours prior to the scheduled pack day to advise your employee of
the crew’s expected arrival time.
Phase 3: Critical Move
The Move Counselor will make a “pack call” on each pack day and
a “load call” on moving day to offer assistance, answer additional
questions and ensure that everything is proceeding as planned. Once
the load call is completed, delivery address and destination
telephone contact numbers are confirmed. The shipment will be
closely monitored from the day of loading to the day of delivery to
ensure our compliance with all agreed upon dates and
commitments. Throughout this phase you and your employee can
easily track the shipment through our
online shipment tracking.
Phase 4: Post-Delivery
During the last phase of your employee’s move, a
delivery call is made to confirm that the crew is there and to
follow-up with any additional questions your employee may have.
During this call, the post-move survey process is also reviewed and
if a claim exists, our claim process is explained in greater detail
if necessary. A Customer Service Survey is sent by United Van Lines
and a Destination Call is made by Hilldrup shortly after the move
is completed. We use both methods to gather customer feedback on
our service quality levels and identify areas that may need
Have more questions about our Corporate
Call us today: 800-476-6683