Processes and settles claims promptly and efficiently. Provides customers with any necessary assistance concerning their damage claims, communicating with customers to maintain good relations and ensure repeat business.
Frequent contact with customers, United Van Lines and Hilldrup personnel regarding claims. Works in a fast paced office environment. Works under pressure to meet deadlines. Must maintain excellent customer relations. Large percentage of time is spent on the phone counseling customers and National Account personnel about the complexities of their claim.
Education: High school diploma or equivalent. College courses a plus.
Experience: Minimum of one year of customer service experience. One year in the moving and storage industry preferred or other service industry.
Licenses, Certifications, and/or Registrations: None required.
Other Minimum Qualifications: Effective oral and written communication skills; time management skills; organizational skills; problem-solving and critical thinking skills; ability to work in a fast-paced environment. Must be proficient with PC applications.