Coordinates moves performed for Hilldrup’s national accounts, as well as, selected C.O.D. customers. Monitors moves maintaining direct contact with customers from the initiation of the order to its successful completion at the time of delivery. Responsible for assuring each customer is highly satisfied with their moving experience. Frequent contact with other United Van Lines agents, account personnel, national account representatives, customers, Hilldrup operations staff, and salespersons to coordinate moves and serve as a resource/contact for the customer.
Education: High school diploma or equivalent experience.
Experience: 1-2 years’ customer service experience required.
Licenses, Certifications, and/or Registrations: None required.
Other Minimum Qualifications: Ability to access, enter, modify and print data on a PC. Highly organized and able to set priorities effectively. Ability to multi-task in a fast paced environment. Excellent verbal and written communication skills. Must be available to receive inquiries from assigned accounts/customers after normal business hours.