We are open for business! Read more about our COVID-19 safety precautions, including virtual surveys, and our return-to-work strategy.

Hilldrup Update on our Safety Measures and Return-to-Work Plan During COVID-19

This message was last updated August 27, 2021.

As we continue to provide our essential services in accordance with local, state and nationwide recommendations to combat the spread of COVID-19, maintaining a safe environment for our customers and employees remains at the forefront of all we do. We have approached this pandemic with the following ideals in mind, which continue to guide us in our actions and decisions:

  • Using the latest data to help make decisions
  • Not making decisions too quickly so as to avoid unintended consequences
  • Using our value of agility to make the best decisions possible amongst constantly changing information and updates

While some things may be different than they were at the beginning of the pandemic, we remain in the business to serve you, our customers. We want to provide assurance as to how we are keeping our team and you safe with personal protective equipment (PPE) as well as how we are approaching the re-opening of our offices in the future.

Please watch this video to understand more about our PPE measures for our frontline service crews and drivers.

Video grab of temperature taking for COVID-19 safety
Hilldrup’s commitment to safety and health during COVID-19.

We remain committed to serving our customers safely ensuring we have the proper safety measures in place for each specific move plan. With this in mind, we continue to encourage all of our clients to give us as much notice about future relocations for your employees as possible. We want to position everyone – from our customers to our clients to our frontline crew members – for success with these safeguards, that have now become the norm, in place.

We are also asking our customers to wear face masks or coverings while our crews are in their homes and offices. As the Hilldrup team promises to always do our part with PPE, we kindly ask for our customers to join us in this commitment for the safety and wellbeing of both parties.

While servicing our customers in their homes and in their workplaces is vital to our operations, we have also been discussing what a return to work strategy for our office employees looks like and when is the right time to bring employees physically back into our offices. While we have yet to open our offices beyond their current limits of only permitting executive leadership and essential Operations personnel who are free of any COVID-19 related symptoms to enter, we want to share with you our approach for the future.

  • Our return to work plans will be revisited by our executive team in the last quarter of 2021. Our hope is that when the time comes for employees to return, whether in Q4 2021 or Q1 of 2022, this re-entry will take the form of bringing employees back in stages and on staggered schedules, with our senior management team returning to the office first.
  • We intend to keep the remainder of our employees working from home while the fluctuation of new COVID variants appear and as infections rise and fall across the markets where our facilities are located. We continuously evaluate the changes to local, statewide and nationwide regulations and recommendations, and we will formally re-evaluate at what date returning employees back to the office is be the best course of action.

When members of our team do return to the office, new and stringent guidelines will be in place to ensure social distancing and proper hygiene and sanitation on a daily basis. Our list of specific changes to the office as well as how we will interact is vast, and we are already preparing to educate our employees so we all understand how to adapt to the changed environment. In fact, a video capturing all such changes will be shared with employees prior to their return to work.

We will continue to be agile as plans and recommendations adapt and morph over the coming weeks and months. If you have any recommendations that are working well for you and your organization, I welcome you to share them with me! In the meantime, we will continue to strive to exceed your expectations and keep the spirit of our partnerships stronger than ever!

Stay well, and blessings to you and yours,

Charles W McDaniel signature





Charles W. McDaniel
President and CEO, Hilldrup