COVID-19 FAQ

Are you still providing moving and storage services during COVID-19?

Yes! As an essential service, we have been able to provide uninterrupted service throughout COVID-19.  While many of our processes and safety measures have changed (see below for more on this), we look forward to assisting you with your move.   

I want to get a moving quote, but I don’t want someone to come into my home.  What do I do?

We have a virtual quoting option that allows you to receive a move quote quickly, easily, on your schedule and without physical contact with one of our employees.  You can schedule one now or learn more about virtual video estimates.

These virtual surveys are just as accurate as an in-home survey with the added benefit of additional hours at night and on the weekends so it fits into your schedule. And as always, our virtual surveys are completely free of charge.

What are you doing to ensure the health and safety of those coming into my house?

All of our frontline service providers are having their temperature taken each morning as they come to work.  They are equipped with Personal Protective Equipment (PPE) in the form of masks that are worn throughout the duration of their time in a customer’s home or office.  Should a customer request that they wear gloves, we will be happy to comply. Our service providers have those available to use throughout the job as well.

Further, our service providers have health kits that they bring to each job; these kits contain hand sanitizer, Clorox wipes and antibacterial soap to use in their trucks and in our customers’ homes and offices.  The service providers are sanitizing any commonly touched surface in their truck and/or our customers’ homes or office.

All of our office employees are working from home, effective Wednesday, March 18th, to ensure social distancing and mitigate the risk of large groups of people working in the office.

Any team member who feels or appears ill is instructed to stay home. Any crew member, driver or other employee who feels ill or has any symptoms whatsoever is quarantining for 14 days, and anyone who was in contact with that potentially ill person is also being quarantined for 14 days.  These employees must have a negative COVID-19 test in order to return to work.

We encourage you to watch this video to learn more about our safety precautions:

What should I do to prepare my home for moving during COVID-19?

We ask that all of our customers wear masks while our service providers are in their homes and offices in order to protect themselves and our employees.

In addition, we encourage the following practices on moving day:

  • Disinfect furniture and high-touch surfaces before your movers arrive
  • Refrain from any physical participation in the move
  • Maintain a 6-foot distance from service providers as they work
  • Designate one restroom in your home for our service providers to use throughout the day to ensure they can frequently wash their hands
  • Dispose of all packing materials once the move is complete

You can read more tips about moving during COVID-19 at the following two resources:

If I am not feeling well before my move or want to cancel/postpone it for other reasons, am I able to do so?

While we are open for business as usual, we understand customers may be uncomfortable with moving at this time.  We are making every accommodation possible to reschedule these moves for an agreeable date. Please keep your Move Coordinator updated as the sooner we know about changes, the better we may be able to accommodate your request.

Should you feel ill, we ask that you consult with a medical professional.  If they mandate quarantine, we’ll need to reschedule the move date.  If you decide to self-quarantine due to your concerns, please discuss this with your Move Coordinator to determine the best course of action and whether rescheduling is necessary.  In the end, we want you to make the best decision in tandem with us for the safety of our team and yourself.

If it’s discovered someone in my home has been exposed to COVID-19, what happens?

If a service provider or customer indicates they have been positively diagnosed, we have a process to analyze all potentially affected shipments, personnel and customers, quarantine shipments as necessary, and notify affected individuals. Hilldrup will also cooperate with any government agency that requests information relating to the exposure.

Have a question not listed above? Contact us today!