Are you still providing moving and storage services during COVID-19?

Yes! As an essential service, we have been able to provide uninterrupted service throughout COVID-19.  While many of our processes and safety measures have changed throughout the course of the pandemic, we look forward to assisting you with your move.

I want to get a moving quote, but I don’t want someone to come into my home.  What do I do?

Hilldrup offers a virtual quote option that allows you to receive a move quote quickly, easily, on your schedule and without physical contact with one of our employees.  You can schedule one now or learn more about virtual video estimates.

These virtual surveys are just as accurate as an in-home survey with the added benefit of additional hours at night and on the weekends so it fits into your schedule. And as always, our virtual surveys are completely free of charge.

How can I request an in-home survey if I’d prefer that over a virtual survey?

Our customers rarely insist on an in-home survey because our virtual option is the easiest and most efficient (and safest!) option. Still, we understand some customers may not have a smart device or sufficient enough Wi-Fi to complete such a survey. To request an in-home survey, additional documentation is required. We kindly ask that you submit a written request for an in-home survey in confirmation of this request. Please note, Hilldrup cannot guarantee that every request for accommodation can be granted.

What are you doing to ensure the health and safety of those coming into my house?

All of our frontline service providers are equipped with Personal Protective Equipment (PPE) in the form of masks that are worn throughout the duration of their time in a customer’s home or office should it be requested by the customer. Please note that due to the drastic decrease in the number of COVID cases nationwide, as well as our team’s high vaccination status, we are not requiring masks to be worn by our employees or customers. Again, should you feel more comfortable with our team members wearing masks, please share your preference with the crew assisting you and they will gladly comply with your request.

Any team member who feels or appears ill is instructed to stay home. Any crew member, driver or other employee who feels ill or has any COVID-related symptoms is instructed to not report to work.

What should I do to prepare my home for moving during COVID-19?

We encourage customers to follow the below listed practices on moving day:

  • Disinfect furniture and high-touch surfaces before your movers arrive
  • Refrain from any physical participation in the move
  • Maintain a 6-foot distance from service providers as they work
  • Designate one restroom in your home for our service providers to use throughout the day to ensure they can frequently wash their hands
  • Dispose of all packing materials once the move is complete

You can read more tips about moving during COVID-19 at the following two resources:

If I am not feeling well before my move or want to cancel/postpone it for other reasons, am I able to do so?

While we are open for business as usual, we understand customers may be uncomfortable with moving at this time.  We are making every accommodation possible to reschedule these moves for an agreeable date. Please keep your Move Coordinator updated as the sooner we know about changes, the better we may be able to accommodate your request.

Should you feel ill, we ask that you consult with a medical professional.  If they mandate quarantine, we’ll need to reschedule the move date.  If you decide to self-quarantine due to your concerns, please discuss this with your Move Coordinator to determine the best course of action and whether rescheduling is necessary.  In the end, we want you to make the best decision in tandem with us for the safety of our team and yourself.

If it’s discovered someone in my home has been exposed to COVID-19, what happens?

If a service provider or customer indicates they have been positively diagnosed, we have a process to analyze all potentially affected shipments, personnel and customers, quarantine shipments as necessary, and notify affected individuals. Hilldrup will also cooperate with any government agency that requests information relating to the exposure.


While we understand that updates regarding COVD-19 are constantly changing, we believe working together will help you and our teams remain safe. We appreciate your patience and understanding as we continue to serve you in this “new normal.”


Have a question not listed above? Contact us today!