Frequently Asked Questions from Inquiring Customers

Q: How do I prepare for my video virtual survey?

• Hilldrup’s Virtual Survey Preparation Guide includes the link to download our free app to your Apple or Android device as well as instructions for how to prepare your home and mobile device. We look forward to seeing you soon!

Q: I need help contacting my move coordination team – who do I reach out to?

• If your move is self-paid, email [email protected]
• If your move is paid for by your company, email [email protected]
• If your move is a government/military move, email [email protected]
• If your move is an international move, email [email protected]
• If your request relates to an Origin/Destination agent, email [email protected]
• If your request relates to vehicle storage or transport, email [email protected]

Q: What are the business hours and scale hours at each branch? What is the cost to use the scale?

• Stafford, VA
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 9AM to 4PM; Sat 8AM to 10AM
  • $20
• Forestville, MD
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 8AM to 5PM; Sat 8AM to 1PM
  • United / Mayflower drivers: $10
  • All other weight tickets: $20
• Dulles, VA
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 7AM to 5PM
  • $20
• Capitol Heights, MD
  • Business hours are Mon – Fri 8AM – 5PM
  • No scale at this location
• Richmond, VA
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 9AM to 5PM
  • $15
• Raleigh/Durham, NC
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 7AM to 5PM
  • $10
• Charlotte, NC
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 7AM to 5PM
  • $10
• Greenville, SC
  • Business hours are Mon – Fri 8AM – 5PM
  • Scale hours are Mon – Fri 7:30AM to 4:30PM
  • $10
• Atlanta, GA
  • Business hours are Mon – Fri 8AM – 5PM
  • No scale at this location
• Orlando, FL
  • Business hours are Mon – Fri 8AM – 5PM
  • No scale at this location

Q: Do you sell boxes?

• For current Hilldrup customers, we can provide gently-used boxes free of charge. Please contact your move coordinator for information on availability and pick-up times. Current customers also have the option to purchase new boxes. Again, simply reach out to your move coordinator to request a quote for this.
• We do not sell or provide boxes for those who are not Hilldrup customers.

Q: Will someone pick up my discarded boxes and packing materials?

• This can be arranged with us! Contact your Move Coordinator to schedule a pick up date and time.

Q: Do you offer ballpark pricing for storage?

• Hilldrup is a full-service provider; however, we cannot give a ballpark price without first viewing the items you’d like to store with us. To request that Hilldrup calculate the approximate weight of your goods and the price to move them, please visit our Get A Quote page.

Q: Can I rent a storage unit in your warehouses?

• Hilldrup is a full-service moving and storage company.  We do not have self-service storage units.  Our warehouses are reserved for the belongings of those customers who are moving with us.