Virtual Sales Estimator
Primarily responsible for conducting pre-move surveys via video technology for our existing national and government account customers. Estimates will involve meeting with customers virtually through our video estimating platform. These virtual estimates will help to accurately determine weight of shipment and space required on moving van. Estimator is required to fully understand the functions of video estimating technology and how to correctly connect the customer via video and lead him/her through their residence. The virtual sales estimator must understand and be able to explain distributed moving literature, as provided by Hilldrup Moving and Storage and United Van Lines. Responsible for calculating estimates and preparing paperwork as required by Hilldrup. Must be able to navigate through Quotes-to-Go and prepare a residential sales estimate to the customer. Also responsible for obtaining directions to residences and assuring that access to location is suitable for a moving van.
Daily contact with customers, Hilldrup sales managers, coordinators, national account and government account personnel, origin and destination agents, and United Van Lines' Headquarters. Will need to be comfortable with technology as well as being in front of customers and communicating with Hilldrup coordinators and managers daily.
Education: College degree preferred, or equivalent work experience.
Experience: Two years of customer service experience. Moving industry experience a plus but not required.
Licenses, Certifications, and/or Registrations: None
Other Minimum Qualifications: Excellent oral and written communications skills and computer knowledge. Excellent customer service skills required. Organizational skills are a plus. Must be proficient with technology and be able to explain it to others as well as troubleshoot when issues arise. Works in a normal office environment.